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WE CAN'T WAIT TO HEAR FROM YOU!

We look forward to hearing from you, whether you have a question, a suggestion, or a comment about your visit to one of our Palace Resorts properties. Use our main reservation line to reserve your accommodations at any Palace Resorts property, or contact the resort directly for questions about accommodations or amenities.

HOW CAN WE 
HELP YOU?

OTHER WAYS TO GET IN TOUCH

Members
memberservices@palaceelite.com.mx

Resort Credit-Tour Reservations
toursinfo@palaceresorts.com

Weddings
weddings@palaceresorts.com

Transportation
transfercancun@palaceresorts.com

Interval Members
Prepay All-Inclusive Fees & general Inquires
1-305-925-3094

Mexico, Central and South America
México 5556277300
+1-305 925 3094
palaceresorts@clubreservations.com

Other Requests
info@palaceresorts.com

Group Inquiries
leads@palaceresorts.com

Job Inquiries
capitalhumano@palaceresorts.com

RESORT DIRECT LINES

From Mexico: 01 800 272 02 14 | From USA: 1-800-635-1836 | Members: 1-800-346-8225 Others: (305) 374 4752 
| Air and Hotel-From USA: 1-800 622 1813
 

 

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PLAYACAR PALACE

Don B
Don B
Enola, Pensilvania

Our home in Playa del Carmen

My wife and I love staying here when it is just the two of us. The staff is top notch and the food is always great. They are working to update a few areas and this is all for the better. It is very close to Fifth Avenue if you want to go shopping. Bocellis is the place to go for Italian food and wine.

Jeremy H
Jeremy H
Montreal, Canadá

6th Annual Trip - Excellent with Some Bumps

This was our sixth annual trip to Playacar Palace and this year we cranked it up to a full two weeks. This is a small resort by the standards of many others in this region, but owing to its location in Playa del Carmen and close proximity to the bustling Fifth Avenue, we never feel hemmed in or bored.

Dr261
Dr261
Mountainside, Nueva Jersey

A little short of expectations

First off I’d say we had an excellent vacation. That being said THIS IS NOT A 5 STAR RESORT! Only 2 restaurants, plus a buffet that couldn’t possible stay in business for a week if it were free standing. Service is excellent throughout the resort, special mention to Grisell in the spa, she gave me the most fantastic massage I’ve ever had.

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