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WE CAN'T WAIT TO HEAR FROM YOU!

We look forward to hearing from you, whether you have a question, a suggestion, or a comment about your visit to one of our Palace Resorts properties. Use our main reservation line to reserve your accommodations at any Palace Resorts property, or contact the resort directly for questions about accommodations or amenities.

HOW CAN WE 
HELP YOU?

OTHER WAYS TO GET IN TOUCH

Members
memberservices@palaceelite.com.mx

Tour Reservations
toursinfo@palaceresorts.com

Weddings
weddings@palaceresorts.com

Transportation
transfercancun@palaceresorts.com

Interval Members
Prepay All-Inclusive Fees & general Inquires
1-305-925-3094

Mexico, Central and South America
México 5556277300
+1-305 925 3094
palaceresorts@clubreservations.com

Other Requests
info@palaceresorts.com

Group Inquiries
leads@palaceresorts.com

Job Inquiries
capitalhumano@palaceresorts.com

RESORT DIRECT LINES

From Mexico: 01 800 272 02 14 | From USA: 1-800-635-1836 | Members: 1-800-346-8225 Others: (305) 374 4752 
| Air and Hotel-From USA: 1-800 622 1813
 

 

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PLAYACAR PALACE

Laura S
Lynchburg, Virginia

Completely spoiled (again)

I don’t think there is anything more that we could have asked for out of this trip. The service and the extraordinary culinary experience we had this time will be a trip we will never forget. We visited July 11-18th, just a few weeks from their reopening and the staff were so welcoming and on point from a service standpoint, even after months of downtime. We got to see many familiar faces that we have seen there before as they had been able to retain many of their staff during the shutdown.

Don B
Don B
Enola, Pensilvania

Our home in Playa del Carmen

My wife and I love staying here when it is just the two of us. The staff is top notch and the food is always great. They are working to update a few areas and this is all for the better. It is very close to Fifth Avenue if you want to go shopping. Bocellis is the place to go for Italian food and wine.

Jeremy H
Jeremy H
Montreal, Canadá

6th Annual Trip - Excellent with Some Bumps

This was our sixth annual trip to Playacar Palace and this year we cranked it up to a full two weeks. This is a small resort by the standards of many others in this region, but owing to its location in Playa del Carmen and close proximity to the bustling Fifth Avenue, we never feel hemmed in or bored.

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